Contact us to arrange international shipping BEFORE ordering. Free shipping offers apply only to the continental United States. Not all items ship internationally.
WE ONLY SHIP TO YOUR CREDIT CARD BILLING ADDRESS.
WE DO NOT SHIP TO FREIGHT FORWARDERS, Industrial parks or warehouses under any circumstances.
Delays in delivery or failure to deliver due to a customer providing an incorrect or undeliverable address is the responsibility of the customer. No refunds, exchanges, credits or repeat shipments will be issued until the items are returned to us by the mail system, if they are at all. Any fees associated with recalling the package are the responsibility of the customer. You must call us if a certain carrier does not deliver to your specified shipping address prior to your order so we can assure propper arrangements are made. Failure to do so will result in no refund or exchange until the package is returned to us by that carrier, which may take weeks or longer, if at all.
APO/FPO: A $15 S&H fee is added to these orders. Free shipping does not apply to APR/FPO orders. All items go USPS Parcel Post or Priority Mail, insured and are shipped FOB. It is concievable that APO items may arrive with customs duties or taxes due - this is your responsibility. We make no guarantees on delivery times, they may be anywhere from 1-6 weeks. After your item is turned over to the military mail system from the USPS it is no longer our responsibility and all risk has passed to the consumer.
CANADA: A $15 handling and forms fee applies. Final shipping charges may vary from those you see at checkout and an additional invoice for shipping will be sent to you to pay with PayPal. Free shipping and fixed shipping offers do not apply to Canada. The customer is responsible for any duties or taxes owed when the item arrives to you.
Processing your order may take 1-3 business days before shipping occurs regardless of shipping service chosen. Longer ship times apply to a few products as noted in their product description. To be environmentally friendly we may recycle shipping boxes.
International shipments will arrive with import taxes due by you which you agree to pay. Any items confiscated by customs are the responsibility of the purchaser and will not be refunded or replaced.
For items marked "delivered" by the UPS or USPS delivery confirmation service, or signature required services of UPS or USPS, no refund will be available should you not receive your item until a full investigation has been conducted by the service in question. This may take several months.
Orders of 1 or 2 LifeStraws may be mailed First Class mail, not USPS Priority as chosen at checkout.
We do not offer refunds, only exchanges or store credit. To initiate a return for an exchange you must contact us within 15 calendar days of delivery your purchase to the shipping address specified at checkout to start the refund or exchange process by calling (800) 506-9692 or emailing us at firstname.lastname@example.org. We cannot accept returned products arriving back to us more than 30 days after you initially received them no matter what the reason for return.
WE DO NOT WARRANTY ANY PRODUCT WE SELL. YOU MUST CONTACT THE MANUFACTURER FOR REPAIR OR REPLACEMENT UNDER THE TERMS OF THEIR WARRANTY WHEN THE PRODUCT IS OUTSIDE OF OUR RETURNS POLICY TIME LIMIT.
1. If you receive the wrong item or there is a factory defect we will pay for return shipping and offer a full refund or exchange if we are notified within the Returns Policy time limit. In this case, we will mail or email you a return shipping label to use.
2. If you return a product for any other reason than wrong item or factory defect, the return shipping is your responsibility. Additionally, you will not be refunded the amount it cost us to ship the product to you - this includes items that were sold with "free shipping" from our site. All non-defective returned items must have their original packaging and tags intact or they will not be accepted. Exchanges will occur additional shipping charges.
3. Any item returned damaged or lacking original, intact tags, or with signs of use or wear or smelling like smoke, etc. will not be refunded or exchanged unless they are factory defective
4. Food products and rations are not accepted for return or exchange. All food item concerns are between you and the manufacturer.
5. Apparel may be exchanged (no refunds) in the case of defective manufacturing. "Wrong size" type purchases will only be accepted for exchange if tags are intact, items and tags are undamaged and without stains or odors. Whether or not apparel meets these criteria is at our sole discretion. Additional shipping charges will apply, there is no free shipping on exchanges.
6. Knives: Exchange is possible only in the case of manufacturing defects. Used or damaged or marked knives or knives not in original intact packaging cannot be accepted for exchange for any reason. We must be contacted within 10 days of the item arriving to your shipping address and the item must arrive back to us within 20 days as described above.
Return shipping on APO/FPO or international items is always your responsibility no matter the reason for return. The S&H fee charged to ship your product is nonrefundable. Any APO/FPO or itnernational returns that arrive to us with taxes, duties or fees due will either be refused or that amount will be subtracted from any refund.
Terms and Conditions:
This website (“Site”) is provided to you by Green Beetle LLC (Green Beetle or Greenbeetlegear.com). Your access to and use of this Site is subject to these Terms and Conditions of Use. By accessing this Site you (“you”) agree to be bound by these Terms and Conditions of Use whether or not you have read them. If you do not agree to these Terms and Conditions of Use, do not access this Site. Green Beetle may at its sole discretion modify these Terms and Conditions of Use at any time and such modifications will be effective immediately upon being posted on this Site. Your continued use of this Site will indicate your acceptance of these modified Terms and Conditions of Use.
The products and services offered or referred to on this Site are subject to availability of the products and services. Further, availability for purchase of product types or individual products is subject to change by Green Beetle in its sole discretion at any time without notice. Contemplation of certain product types in these Terms and Conditions of Use does not mean such products or product types are available for purchase on the Site or otherwise, at any given time. The prices stated for such products and services are subject to change without notice.
This Site may include inaccuracies or typographical errors that may be corrected as they are discovered at Blockbuster's sole discretion.
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